Major incident

mux: Degraded VOD playback

Oct 21, 2026, 21:30 UTC

started

22:04 UTC

resolved

34 min

duration

Affected: Mux Video - VOD

Current status of mux: Operational — live mux status

Timeline

Oct 21, 2026, 21:30 UTC
investigating
We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
Oct 21, 2026, 21:31 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 21, 2026, 21:40 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 21, 2026, 21:40 UTC
monitoring
We are continuing to monitor for any further issues.
Oct 21, 2026, 22:04 UTC
resolved
This incident has been resolved.

Updates as published by mux (original).

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