Minor incident

mux: RTMP and SRT live stream disconnects

Nov 4, 2026, 23:38 UTC

started

01:02 UTC

resolved November 5, 2026

1 h 24 min

duration

Affected: Mux Video - Live

Current status of mux: Operational — live mux status

Timeline

Nov 4, 2026, 22:23 UTC
investigating
We are experiencing a small number of RTMP and SRT live streams disconnecting; most are reconnecting automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.
Nov 4, 2026, 22:24 UTC
identified
The issue has been identified and a fix is being implemented.
Nov 4, 2026, 22:52 UTC
identified
We are continuing to work on a fix for this issue.
Nov 4, 2026, 23:25 UTC
identified
We are continuing to work on a fix for this issue.
Nov 4, 2026, 23:38 UTC
identified
We have tested a fix for this issue and are working on rolling it out to production.
Nov 5, 2026, 00:49 UTC
monitoring
A fix was applied to production and we are monitoring the system.
Nov 5, 2026, 01:02 UTC
monitoring
This incident has been resolved.
Nov 5, 2026, 01:02 UTC
resolved
This incident has been resolved.

Updates as published by mux (original).

This was part of a wider event: 37 services reported incidents within the hour.

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GoCache 23:50 UTC · Intermitências em acessos
GPORTAL 23:44 UTC · Partial Power Outage at Dallas Data Center
Buildkite 23:39 UTC · Elevated API latency (single customer)
Nextech 23:03 UTC · ICP ASC Chart
Palo Alto Networks Cloud Services 22:58 UTC · Scheduled Maintenance for File Manager (FileMgr) in France region
Gemini Exchange 22:50 UTC · Users may not be able to login or trade.