Minor incident

mux: Elevated API Latency

Oct 9, 2026, 23:04 UTC

started

00:05 UTC

resolved October 10, 2026

1 h

duration

Affected: Mux Video - VOD

Current status of mux: Operational — live mux status

Timeline

Oct 9, 2026, 23:04 UTC
investigating
From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.
Oct 9, 2026, 23:04 UTC
investigating
We are continuing to investigate this issue.
Oct 9, 2026, 23:21 UTC
monitoring
The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.
Oct 10, 2026, 00:05 UTC
resolved
This incident has been resolved.

Updates as published by mux (original).

This was part of a wider event: 13 services reported incidents within the hour.

Cielo 23:38 UTC · Queda na conversão de pagamentos via QR Code nos produtos Pix Bancos e Pix Cielo
Genesys Cloud 23:32 UTC · Elevated Error Rates - Americas (US-East)
Confluent Cloud 23:27 UTC · Possible outage in AWS us-east-1
Socure 23:25 UTC · RETROACTIVE: Watchlist Module Latency
JWX 23:11 UTC · Elevated API Latency affecting Instant Live - 9 October 2026
Confluent Cloud 23:03 UTC · Experiencing high error rate in AZURE in West Europe region
Sumo Logic 23:00 UTC · Problem with Metrics Alerting in America Federal (FED)
Sprout Social 22:53 UTC · Sprout Social Performance Issues
PlanetScale 22:53 UTC · AWS us-east-1 connectivity failures
JFrog Cloud 22:50 UTC · JFrog Cloud Platform outage affecting subset of customers in AWS US East region
Runway 22:44 UTC · We've identified a problem and are working on a fix
Experian B2B 22:42 UTC · Intermitência na solução Inteligência de Dispositivos
Cursor 22:37 UTC · Investigating service degradation — Cloud Agents and Grok Bot
Substack 22:37 UTC · Elevated latencies
Dutchie 22:33 UTC · E-Commerce Orders Unable to Complete