Critical incident

mux: Elevated Mux Video Errors

Affected: Mux Dashboard, Mux Video - VOD, Mux Video - Live, Mux Data - Data Collection

Current status of mux: Operational — live mux status

Timeline

1. Oct 28, 2026, 23:42 UTC
   investigating
   We are seeing errors across Mux Video and are investigating
2. Oct 28, 2026, 23:52 UTC
   investigating
   Mux Data Collection is also delayed. Continuing to investigate.
3. Oct 29, 2026, 00:14 UTC
   identified
   The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.
4. Oct 29, 2026, 00:18 UTC
   identified
   Data collection, streaming, and alerting was delayed during that window.
5. Oct 29, 2026, 00:47 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Oct 29, 2026, 02:05 UTC
   resolved
   This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.

Updates as published by mux (original).