Major incident

GoTo: Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates

Affected: Rescue, Pro/Central

Current status of GoTo: Operational — live GoTo status

Timeline

1. Sep 9, 2026, 15:46 UTC
   investigating
   We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central. Our engineers are working to identify the issue and will provide another update shortly.
2. Sep 9, 2026, 15:50 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
3. Sep 9, 2026, 15:56 UTC
   monitoring
   Our engineers have corrected the issue and we are monitoring improvements with the affected product features. We will continue monitoring the situation and provide a final update shortly.
4. Sep 9, 2026, 16:14 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).