Major incident

GoTo: Connectivity issues

Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar, GoTo Meeting API, GoTo Assist Remote Support v5, VoIP Calls - GoTo Connect Mobile, GoTo Training, GoTo Assist Remote support v4, GoTo Training API, PSTN Calls - Inbound, GoTo Webinar API, GoTo Assist Corporate, GoTo Connect API, Messaging - SMS, Messaging - Chat, Administration Portal, Admin API

Current status of GoTo: Operational — live GoTo status

Timeline

1. Sep 8, 2026, 16:55 UTC
   investigating
   We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.
2. Sep 8, 2026, 17:16 UTC
   identified
   We have identified the issue our team is all hands on deck to restore service.
3. Sep 8, 2026, 17:24 UTC
   monitoring
   We are seeing improvements to connectivity and are monitoring gradual recovery of services.
4. Sep 8, 2026, 17:48 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).