Major incident
GoTo: LogMeIn Pro and Central website
Oct 10, 2026, 04:56 UTC
started
06:20 UTC
resolved
1 h 24 min
duration
Affected: Pro/Central
Current status of GoTo: Operational — live GoTo status
Timeline
- Oct 10, 2026, 04:56 UTCinvestigatingWe are actively investigating reports that some LogMeIn Pro and Central customers may be experiencing issues while accessing the website. Our engineers are working to identify the issue and will provide another update shortly.
- Oct 10, 2026, 05:22 UTCidentifiedOur engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- Oct 10, 2026, 05:56 UTCmonitoringOur engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- Oct 10, 2026, 06:20 UTCresolvedWe have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Updates as published by GoTo (original).
Other services with incidents at the same time
This was part of a wider event: 18 services reported incidents within the hour.
- ThousandEyes 04:47 UTC · Dashboard widgets showing data for Events datasource are affected in US1 region.
- Cloudflare 04:13 UTC · Elevated Errors in China Network Colos
More GoTo incidents
- October 22, 2026 GoTo Connect - Inbound calls failing for customers in Brazil
- September 29, 2026 GoTo Meeting, Webinar or Training - Webcam or screen share issues
- September 23, 2026 GoTo Connect - Issue with incoming calls
- September 9, 2026 Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates
- September 8, 2026 Connectivity issues
- September 4, 2026 Emails not being delivered to customers