Major incident

GoTo: GoTo Connect - Issue with incoming calls

Affected: PSTN Calls - Inbound

Current status of GoTo: Operational — live GoTo status

Timeline

1. Sep 23, 2026, 12:53 UTC
   investigating
   We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected. Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
2. Sep 23, 2026, 13:31 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
3. Sep 23, 2026, 13:43 UTC
   monitoring
   Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls. We will continue monitoring the situation and provide a final update shortly.
4. Sep 23, 2026, 16:26 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).