Minor incident

USG Services: D2L Impacting Event Notification - Learning Outcomes

Affected: GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University, Albany State University (QPROD), Atlanta Metropolitan State College (QPROD), Georgia College and State University (QPROD), Georgia Gwinnett College (QPROD), Georgia Highlands College (QPROD), Gordon State College (QPROD), Kennesaw State University (QPROD), Savannah State University (QPROD), South Georgia State College (QPROD), University of Georgia (QPROD), USG Training Initiatives (QPROD), GeorgiaVIEW Community (QPROD), Abraham Baldwin Agricultural College (XPROD), Clayton State University (XPROD), College of Coastal Georgia (XPROD), Columbus State University (XPROD), Competency Based Education (XPROD), Dalton State College (XPROD), Georgia Southern University – East Georgia Campus (XPROD), Fort Valley State University (XPROD), Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD), Georgia Southwestern State University (XPROD), Georgia State University (XPROD), Middle Georgia State University (XPROD), University of North Georgia (XPROD), University of West Georgia (XPROD), USG Human Resources Office of Organizational Development (XPROD), USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD), Valdosta State University (XPROD)

Current status of USG Services: Operational — live USG Services status

Timeline

1. Oct 21, 2026, 19:20 UTC
   investigating
   Information Technology Services (ITS) is currently investigating Brightspace Learning Outcomes issues. Beginning at 3:50 a.m. Wednesday, October 21, 2026, some users are experiencing issues with calling ASN (Achievements Standards Network) from the Learning Outcomes tool. Users may not be able to import outcomes from ASN at this time. Previously imported items remain functional. D2L is working to resolve this issue. Additional information will be posted here when it becomes available. Impacted environments: * GeorgiaVIEW Online Learning
2. Oct 22, 2026, 12:12 UTC
   monitoring
   Between approximately 3:50 a.m. and 7:15 p.m. on Wednesday, October 21, 2026, Brightspace users were experiencing issues calling ASN (Achievement Standards Network) from the Learning Outcomes tool. Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring. In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
3. Oct 22, 2026, 12:31 UTC
   resolved
   Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).