Major incident

USG Services: USG Identity Proxy Issues Reported

Affected: USG Identity Proxy

Current status of USG Services: Operational — live USG Services status

Timeline

1. Oct 4, 2026, 15:54 UTC
   investigating
   Information Technology Services (ITS) is currently investigating reports of an issue with the USG Identity Proxy (IDP). Affected users may experience login delays or be unable to access USG Services that require the IDP for Single-Sign On purposes, including OneUSG Connect, GeorgiaFIRST Financials and ServiceNow. Additional information will be posted here when it becomes available.
2. Oct 4, 2026, 16:35 UTC
   monitoring
   Information Technology Services (ITS) has restored full functionality of the USG Identity Proxy (IDP). We will continue to monitor this system for stability. If you are still experiencing login issues, please clear your cache from previous browser sessions in order to log into the application successfully. Clearing Cache and Cookies in Common Browsers (ESS Job Aid) https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410 If you are still experiencing issues with access after clearing cache, please contact the USG Service Desk at [email protected] or 877-251-2644.
3. Oct 5, 2026, 19:35 UTC
   resolved
   After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of USG Identity Proxy (IDP). The system should continue operating normally. In the event that you experience any further issues with access to USG services, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).