Major incident

USG Services: Multi-Site Planter Telephone Outage

Affected: GA DOE K-12 Network

Current status of USG Services: Operational — live USG Services status

Timeline

1. Sep 23, 2026, 18:22 UTC
   investigating
   Network Support Services (NSS) is currently investigating a multi-site outage affecting Planter Telephone locations. Zayo is currently investigating the issue. Updates will be posted here as they become available. Sites Affected: - Camden County Schools - Screven County Schools - Lincoln County Schools - Burke County Schools - Taliaferro County Schools - Wilkes County Schools - Bryan County Schools - Candler County Schools - Jenkins County Schools - Bulloch County Schools
2. Sep 23, 2026, 20:08 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 23, 2026, 20:11 UTC
   identified
   Planter Telephone is investigating a fiber cut in Covington, GA, there is no ETR available.
4. Sep 24, 2026, 12:48 UTC
   identified
   Planter Telephone has confirmed that a fiber cut is affecting services in the area, and its field teams are actively locating the damage, assessing the impact, and coordinating the necessary repairs. At this time, Planter has not provided an estimated time of restoration (ETR). Zayo will continue to closely monitor Planter's progress and remain engaged as repair efforts move forward.
5. Sep 24, 2026, 18:07 UTC
   identified
   Crews continue to make progress on both sides of the damaged areas, but still no ETR.
6. Sep 24, 2026, 18:21 UTC
   identified
   Planter is repairing a break in the 432-count fiber in Covington, GA. Crews continue to make progress on both sides of the damaged areas. On the west side, crews are currently placing new fiber. Once crews fully place and secure the new fiber, they will begin splicing in that area. On the east side, restoration efforts are also progressing, with additional splicing resources engaged to help expedite repairs and restore services as quickly as possible. We remain closely engaged with the field teams and continue to monitor progress throughout the restoration process. We will provide further updates, including an estimated time of restoration (ETR), as soon as additional information becomes available.
7. Sep 25, 2026, 13:52 UTC
   resolved
   The fiber cut was repaired by Planter, and service was restored to the affected sites. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).