Minor incident

USG Services: GeorgiaVIEW D2L Brightspace Learning Environments - H5P

Affected: Augusta University, Clayton State University (XPROD), Georgia Southern University – East Georgia Campus (XPROD), Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD), University of North Georgia (XPROD)

Current status of USG Services: Operational — live USG Services status

Timeline

1. Oct 21, 2026, 13:34 UTC
   investigating
   Information Technology Services (ITS) is currently investigating Brightspace H5P issues. Beginning at 3:50 a.m. on Wednesday, October 21, 2026, some users are experiencing issues with H5P being unavailable. Users may be unable to create or upload new content. D2L is working to resolve this issue. Additional information will be posted here when it becomes available. Impacted environments: * Clayton State University (XPROD) * Georgia Southern University – East Georgia Campus (XPROD) * Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) * Augusta University * University of North Georgia (XPROD)
2. Oct 22, 2026, 12:28 UTC
   monitoring
   Between approximately 3:50 a.m. on Wednesday, October 21, 2026, and 2:30 a.m. on Thursday, October 22, 2026, Brightspace users experienced an issue with H5P being unavailable. Users may have been unable to create or upload new content. Brightspace Learning Outcomes functionality has been restored, and Information Technology Services (ITS) is currently monitoring. In the event that you experience any further issues with Learning Outcomes in Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.
3. Oct 22, 2026, 12:33 UTC
   resolved
   Information Technology Services (ITS) has confirmed that Brightspace by D2L continues to function normally. In the event that you experience any further issues with Brightspace, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).