Major incident

USG Services: DNS Issues Reported - CCGA

Affected: College of Coastal Georgia

Current status of USG Services: Operational — live USG Services status

Timeline

1. Oct 11, 2026, 13:46 UTC
   investigating
   Information Technology Services (ITS) is currently investigating an outage impacting Domain Name Service (DNS) communications between the College of Coastal Georgia (CCGA) and USG. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
2. Oct 11, 2026, 17:39 UTC
   monitoring
   After troubleshooting, it appears the edge firewall's classification engine is silently dropping the AXFR (zone transfer) traffic mid-stream. To ensure services remain online, the public firewall rule was reverted back to the standard DNS application. This successfully restored standard UDP lookups, and recursive queries from public resolvers like Google and Cloudflare are now functioning properly. Temporary measures have been implemented to correctly route client traffic, and a support request with Palo Alto will be submitted by CCGA to help debug why the application overrides for the AXFR stream are not functioning as expected. Once the firewall is able to pass the zone transfer traffic, connection will be re-established so that USG may continue to serve as the secondary DNS for redundancy for CCGA. If you are still experiencing issues, please contact the USG Service Desk at [email protected] or 877-251-2644.
3. Oct 12, 2026, 16:54 UTC
   resolved
   After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Domain Name Service (DNS) communications between the College of Coastal Georgia (CCGA) and USG. The system should continue operating normally. In the event that you experience any further issues with access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).