Critical incident

OpenText: Core US services were unavailable

Oct 21, 2026, 19:37 UTC

started

22:18 UTC

resolved

2 h 41 min

duration

Affected: Core Collaboration for Engineering (xchange.us.opentext.com), Core Content Management, Core Content Management (corecontent.us.opentext.com), Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText

Current status of OpenText: Partial outage — live OpenText status

Timeline

Oct 21, 2026, 19:37 UTC
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
Oct 21, 2026, 20:35 UTC
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
Oct 21, 2026, 21:36 UTC
monitoring
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979
Oct 21, 2026, 22:18 UTC
resolved
The following services were unavailable. The issue is now resolved. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Tracking Number: IM4021979

Updates as published by OpenText (original).

Other services with incidents at the same time

This was part of a wider event: 109 services reported incidents within the hour.

Kandji 20:37 UTC · Slow Load Times in the Iru Web App
impact.com 20:23 UTC · General Reporting Delay - Actions only (Tracking Unaffected)
UserTesting 20:12 UTC · Tree Test and Card Sort
Kaseya 20:08 UTC · RocketCyber - EU Region - Pages loading slow or not at all
Lightspeed Systems 20:07 UTC · PHP Security Update
Paddle 20:04 UTC · Issue affecting metrics and reporting in the seller dashboard
SEVENROOMS 19:50 UTC · SevenRooms OS – Delayed Real-Time Updates Due to Google Firebase Incident
Anthropic (Claude) 19:49 UTC · Degraded performance for Claude Fable 5
Circle 19:46 UTC · CCTP Attestations - Delays/Degraded Performance
UVic IT 19:45 UTC · Critical Security Vulnerability Affecting UVic Services
HackerOne 19:45 UTC · Slow response times and report sidebar outage
uchicago 19:43 UTC · Web Service Outage
CircleCI 19:31 UTC · Increased Docker gen2 wait times
USG Services 19:20 UTC · D2L Impacting Event Notification - Learning Outcomes
Primer 19:16 UTC · Stale Data in Primer Dashboard and Reconciliation Reports.

More OpenText incidents

October 21, 2026 Developer Experience (all locations) is currently experiencing an issue
October 18, 2026 Multiple Applications in OCP North America and Europe were unavailable
October 16, 2026 Desktop Messaging BMS was experiencing failures in processing PDF files
October 16, 2026 Core Management Console experienced intermittent login failures
October 12, 2026 RCA for IM4000627 PM1011731
October 12, 2026 RCA for IM3998323 PM1011731