Minor incident

Paddle: Issue affecting metrics and reporting in the seller dashboard

Oct 21, 2026, 20:04 UTC

started

00:09 UTC

resolved October 22, 2026

4 h 05 min

duration

Current status of Paddle: Operational — live Paddle status

Timeline

Oct 21, 2026, 20:04 UTC
identified
We have identified the issue affecting metrics and reporting in the seller dashboard, which began around 19:37 UTC, due to an outage with a third party provider. We will update the status once the issue has been resolved. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].
Oct 22, 2026, 00:09 UTC
resolved
The incident affecting metrics and reporting in the seller dashboard has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [[email protected]](mailto:[email protected]).

Updates as published by Paddle.

This was part of a wider event: 109 services reported incidents within the hour.

Osano 20:52 UTC · Partial Outage - Degraded Service
LogicMonitor 20:45 UTC · LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
Parchment 20:45 UTC · Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP.
Instructure 20:43 UTC · PHP awareness
Kandji 20:37 UTC · Slow Load Times in the Iru Web App
impact.com 20:23 UTC · General Reporting Delay - Actions only (Tracking Unaffected)
UserTesting 20:12 UTC · Tree Test and Card Sort
Kaseya 20:08 UTC · RocketCyber - EU Region - Pages loading slow or not at all
Lightspeed Systems 20:07 UTC · PHP Security Update
SEVENROOMS 19:50 UTC · SevenRooms OS – Delayed Real-Time Updates Due to Google Firebase Incident
Anthropic (Claude) 19:49 UTC · Degraded performance for Claude Fable 5
Circle 19:46 UTC · CCTP Attestations - Delays/Degraded Performance
UVic IT 19:45 UTC · Critical Security Vulnerability Affecting UVic Services
HackerOne 19:45 UTC · Slow response times and report sidebar outage
uchicago 19:43 UTC · Web Service Outage