Major incident

Instructure: 500 errors when accessing Canvas Data 2

Oct 21, 2026, 21:06 UTC

started

22:54 UTC

resolved

1 h 47 min

duration

Affected: eu-west-1, Canvas Data 2

Current status of Instructure: Operational — live Instructure status

Timeline

Oct 21, 2026, 21:06 UTC
identified
Users accessing Canvas Data 2 may receive 500 errors due to a vendor outage. We are working with the vendor to restore access to these services.
Oct 21, 2026, 21:56 UTC
monitoring
A fix is implemented by the vendor and they are monitoring the recovery.
Oct 21, 2026, 22:54 UTC
resolved
This incident has been resolved.

Updates as published by Instructure (original).

This was part of a wider event: 13 services reported incidents within the hour.

Cielo 21:53 UTC · Indisponibilidade intermitente para a inicialização de Terminais
Kaseya 21:51 UTC · PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619): Kaseya status - Investigation and Remediation
Circle 21:45 UTC · xReserve operations delayed on Movement blockchain
JWX 21:39 UTC · Degraded Instant Live playback - 21 October 2026
Qualys 21:39 UTC · US Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]
Pitney Bowes 21:35 UTC · UPS Service Disruption Observed for RateShipment.
PlayFootball 21:33 UTC · PlayFootball Release Notes (22nd of October 2026)
mux 21:30 UTC · Degraded VOD playback
ClearSale 21:15 UTC · Instabilidade no tempo de resposta nos Insights
ClearSale 21:12 UTC · Instabilidade no tempo de resposta
Optum 21:09 UTC · System Incident - Medical Network - Batch - Production
Osano 20:52 UTC · Partial Outage - Degraded Service
LogicMonitor 20:45 UTC · LogicMonitor is currently investigating potential impacts to our Account Access Component(s).
Parchment 20:45 UTC · Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP.
Kandji 20:37 UTC · Slow Load Times in the Iru Web App