Critical incident
UserTesting: Some UTZ studies cannot be ordered or resumed
May 27, 2026, 21:41 UTC
started
07:05 UTC
resolved May 28, 2026
9 h 24 min
duration
Affected: Test Launch Flow
Current status of UserTesting: Operational — live UserTesting status
Timeline
- May 27, 2026, 21:41 UTCinvestigatingWe’re investigating an issue preventing new UTZ studies from being launched, and old paused UTZ studies from being resumed. Users see an error message when they try to launch or resume the test.
- May 27, 2026, 21:44 UTCinvestigatingWe are continuing to investigate this issue.
- May 27, 2026, 22:25 UTCidentifiedThe issue has been identified and a fix is being implemented.
- May 27, 2026, 22:25 UTCmonitoringA fix has been implemented and we are monitoring the results.
- May 28, 2026, 07:05 UTCresolvedThis incident has been resolved.
Updates as published by UserTesting (original).
Other services with incidents at the same time
- Dialogue 21:00 UTC · Impossible de se connecter // Unable to login and sign up
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