Critical incident
UserTesting: UserTesting dashboard chat widget is not working
May 20, 2026, 23:53 UTC
started
00:09 UTC
resolved May 21, 2026
16 min
duration
Affected: Chat widget
Current status of UserTesting: Operational — live UserTesting status
Timeline
- May 20, 2026, 23:53 UTCinvestigatingThe UserTesting dashboard's help button, which includes the Support chat widget, is currently not working. We are investigating and will fix this issue as soon as possible. If you need to contact our Support Team during this time, please submit a ticket here https://help.usertesting.com/hc/en-us/requests/new
- May 21, 2026, 00:09 UTCresolvedThis incident has been resolved.
Updates as published by UserTesting (original).
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