Major incident

UserTesting: Degraded Platform Performance

Affected: Test Launch Flow, Dashboard

Current status of UserTesting: Operational — live UserTesting status

Timeline

1. May 19, 2026, 08:04 UTC
   investigating
   We are currently investigating reports that the UserTesting platform is responding more slowly than usual. Our team is actively working to identify the cause and restore normal performance as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience.
2. May 19, 2026, 08:12 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. May 19, 2026, 10:05 UTC
   identified
   We are continuing to work on a fix for this issue.
4. May 19, 2026, 10:11 UTC
   identified
   We are continuing to work on a fix for this issue.
5. May 19, 2026, 12:48 UTC
   identified
   We have stabilized the issue affecting our authentication service and are continuing to monitor performance closely. Our team is still actively working to resolve the slow loading times that some customers may be experiencing. We’ll continue to share updates as we make progress.
6. May 19, 2026, 16:16 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. May 20, 2026, 07:19 UTC
   resolved
   This incident has been resolved.

Updates as published by UserTesting (original).