UserTesting incidents — OutageDBIncidents reported by UserTestinghttps://outagedb.com/Minor UserTesting incident: Tree Test and Card Sorthttps://outagedb.com/status/usertesting/2026-10-21-tree-test-and-card-sort/https://outagedb.com/status/usertesting/2026-10-21-tree-test-and-card-sort/Resolved after 12 h 58 min.Wed, 21 Oct 2026 20:12:57 GMTMinor UserTesting incident: Delays in study response collectionhttps://outagedb.com/status/usertesting/2026-10-21-delays-in-study-response-collection/https://outagedb.com/status/usertesting/2026-10-21-delays-in-study-response-collection/Resolved after 22 h 39 min.Wed, 21 Oct 2026 09:06:03 GMTMajor UserTesting incident: Issues when resuming or launching studies in the platformhttps://outagedb.com/status/usertesting/2026-10-14-issues-when-resuming-or-launching-studies-in-the/https://outagedb.com/status/usertesting/2026-10-14-issues-when-resuming-or-launching-studies-in-the/Resolved after 1 h 01 min.Wed, 14 Oct 2026 15:34:25 GMTMajor UserTesting incident: Exports are not working for new UserTesting studieshttps://outagedb.com/status/usertesting/2026-09-14-exports-are-not-working-for-new-usertesting-studies/https://outagedb.com/status/usertesting/2026-09-14-exports-are-not-working-for-new-usertesting-studies/Resolved after 15 h 53 min.Mon, 14 Sep 2026 16:53:59 GMTMajor UserTesting incident: Customers are unable to join Live Conversations with Notetakinghttps://outagedb.com/status/usertesting/2026-08-03-customers-are-unable-to-join-live-conversations-with/https://outagedb.com/status/usertesting/2026-08-03-customers-are-unable-to-join-live-conversations-with/Resolved after 3 h 27 min.Mon, 03 Aug 2026 20:48:51 GMTMajor UserTesting incident: We're investigating an issue which may cause AI Test Creation to fail for some usershttps://outagedb.com/status/usertesting/2026-07-10-we-re-investigating-an-issue-which-may-cause/https://outagedb.com/status/usertesting/2026-07-10-we-re-investigating-an-issue-which-may-cause/Resolved after 37 min.Fri, 10 Jul 2026 18:01:21 GMTMinor UserTesting incident: Email notifications for scheduled live conversations are temporarily unavailable.https://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 1 h 47 min.Mon, 29 Jun 2026 09:50:52 GMTMinor UserTesting incident: Duplicating Surveys, Interactive tests and new TOLhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 3 h 19 min.Wed, 17 Jun 2026 19:15:25 GMTMajor UserTesting incident: AI Study creation does not appear to be working.https://outagedb.com/status/usertesting/2026-06-11-ai-study-creation-does-not-appear-to-be/https://outagedb.com/status/usertesting/2026-06-11-ai-study-creation-does-not-appear-to-be/Resolved after 46 min.Thu, 11 Jun 2026 20:27:00 GMTCritical UserTesting incident: Some UTZ studies cannot be ordered or resumedhttps://outagedb.com/status/usertesting/2026-05-27-some-utz-studies-cannot-be-ordered-or-resumed/https://outagedb.com/status/usertesting/2026-05-27-some-utz-studies-cannot-be-ordered-or-resumed/Resolved after 9 h 24 min.Wed, 27 May 2026 21:41:55 GMTMinor UserTesting incident: Mobile login issuehttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 23 min.Thu, 21 May 2026 19:25:30 GMTCritical UserTesting incident: UserTesting dashboard chat widget is not workinghttps://outagedb.com/status/usertesting/2026-05-20-usertesting-dashboard-chat-widget-is-not-working/https://outagedb.com/status/usertesting/2026-05-20-usertesting-dashboard-chat-widget-is-not-working/Resolved after 16 min.Wed, 20 May 2026 23:53:33 GMTMajor UserTesting incident: Degraded Platform Performancehttps://outagedb.com/status/usertesting/2026-05-19-degraded-platform-performance/https://outagedb.com/status/usertesting/2026-05-19-degraded-platform-performance/Resolved after 23 h 15 min.Tue, 19 May 2026 08:04:53 GMTMinor UserTesting incident: Hidden Observers streamhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 2 h 03 min.Mon, 04 May 2026 18:45:12 GMTMinor UserTesting incident: Reports of some users not being able to sign into their Accountshttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 2 h 21 min.Fri, 01 May 2026 17:16:13 GMTMinor UserTesting incident: Issues adding an audience to a testhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 2 h 14 min.Thu, 30 Apr 2026 11:44:05 GMTMinor UserTesting incident: Some studies are filling more slowly than usualhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 22 h 10 min.Tue, 28 Apr 2026 10:59:43 GMTMinor UserTesting incident: Some participants are currently unable to enter tests launched from the Figma pluginhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 1 h 10 min.Thu, 23 Apr 2026 07:45:59 GMTMajor UserTesting incident: Issues with our Chrome extensionshttps://outagedb.com/status/usertesting/2026-03-18-issues-with-our-chrome-extensions/https://outagedb.com/status/usertesting/2026-03-18-issues-with-our-chrome-extensions/Resolved after 2 days 3 h.Wed, 18 Mar 2026 19:47:30 GMTMinor UserTesting incident: Usertesting platform down.https://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 1 h 13 min.Tue, 10 Mar 2026 18:28:12 GMTMinor UserTesting incident: Issue Identifiedhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 9 days 18 h.Fri, 20 Feb 2026 15:43:53 GMTMinor UserTesting incident: UserTesting interface running slowhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 24 h 13 min.Thu, 22 Jan 2026 16:32:25 GMTMinor UserTesting incident: Some pages under www.usertesting.com are not loading.https://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 7 h 48 min.Fri, 28 Nov 2025 09:49:22 GMTMinor UserTesting incident: Issues trying to load the dashboard when logging into the platformhttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 27 min.Wed, 19 Nov 2025 11:26:58 GMTMinor UserTesting incident: We're investigating reports that the dashboard is extremely slow or not loading for some usershttps://outagedb.com/status/usertesting/https://outagedb.com/status/usertesting/Resolved after 1 h 29 min.Thu, 06 Nov 2025 14:53:09 GMT