Major incident

UserTesting: Issues with our Chrome extensions

Affected: Chrome Recorder Extension

Current status of UserTesting: Operational — live UserTesting status

Timeline

1. Mar 18, 2026, 19:47 UTC
   identified
   We are currently experiencing issues with our Chrome extensions, and some participants may have trouble starting a test. If you are affected, please make sure you are using the latest version of Chrome. We are actively working on a fix and will share an update as soon as the issue is resolved.
2. Mar 19, 2026, 12:21 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Mar 19, 2026, 14:44 UTC
   identified
   We’ve released a fix for the Classic Chrome extension. Work is still ongoing to resolve the issue with the New Test experience, and we’ll share another update as soon as it becomes available.
4. Mar 20, 2026, 10:20 UTC
   monitoring
   A new Chrome extension for the New Test experience has been released. Users are encouraged to update their Chrome browser to the latest version to ensure everything works as expected.
5. Mar 20, 2026, 23:39 UTC
   resolved
   This incident has been resolved.

Updates as published by UserTesting (original).