Critical incident

U-Haul System: WebBest and Related Systems Restored

Affected: ESL (Electronic Scheduling Log), Hitch Scheduling Log (HSL), WebBEST

Current status of U-Haul System: Partial outage — live U-Haul System status

Timeline

1. Nov 6, 2026, 11:58 UTC
   investigating
   Our teams are working to restore access to WebBEST. We will provide updates as more information becomes available. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. ------------------------------------------------------------------------------------------------
2. Nov 6, 2026, 12:07 UTC
   investigating
   WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers. Please continue business operations as normal. You can complete your store opening in WebBest once service is restored. If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Do not import BackupPOS contracts until service is restored and your cash drawers have been opened. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Nov 6, 2026, 12:27 UTC
   investigating
   WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers. Please continue business operations as normal. You can complete your store opening in WebBest once service is restored. If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Do not import BackupPOS contracts until service is restored and your cash drawers have been opened. Hitch Scheduling The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales. Propane Transactions Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
4. Nov 6, 2026, 12:58 UTC
   investigating
   WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers. Please continue business operations as normal. You can complete your store opening in WebBest once service is restored. If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Do not import BackupPOS contracts until service is restored and your cash drawers have been opened. Hitch Scheduling The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales. Propane Transactions Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
5. Nov 6, 2026, 14:43 UTC
   investigating
   WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers. Please continue business operations as normal. You can complete your store opening in WebBest once service is restored. If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Do not import BackupPOS contracts until service is restored and your cash drawers have been opened. Equipment Status Updates Locations can continue updating equipment status through Equipment Inventory Management using the following navigation: POS > Contract Close > Dashboard > Equipment Inventory Hitch Scheduling The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales. Propane Transactions Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
6. Nov 6, 2026, 14:48 UTC
   identified
   WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers. Please continue business operations as normal. You can complete your store opening in WebBest once service is restored. If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer login and Entity #. Do not import BackupPOS contracts until service is restored and your cash drawers have been opened. Equipment Status Updates Locations can continue updating equipment status through Equipment Inventory Management using the following navigation: POS > Contract Close > Dashboard > Equipment Inventory Hitch Scheduling The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales. Propane Transactions Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS. We will provide updates as more information becomes available. For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
7. Nov 6, 2026, 15:18 UTC
   monitoring
   The issues affecting WebBest and other systems have been resolved. Locations may now resume normal business operations and return to standard procedures. Locations should now complete the following actions: Open WebBest and complete your store opening. Import any BackupPOS contracts created during the outage at this time. If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
8. Nov 6, 2026, 15:28 UTC
   resolved
   The issues affecting WebBest and other systems have been resolved. Locations may now resume normal business operations and return to standard procedures. Locations should now complete the following actions: Open WebBest and complete your store opening. Import any BackupPOS contracts created during the outage at this time. If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).