Critical incident

U-Haul System: CSF Loading Issue Resolved

Oct 26, 2026, 21:08 UTC

started

21:24 UTC

resolved

16 min

duration

Affected: CSF (Customer Service Form)

Current status of U-Haul System: Partial outage — live U-Haul System status

Timeline

Oct 26, 2026, 21:08 UTC
investigating
We are currently experiencing an issue with CSF continuously loading, preventing users from creating and dispatching reservations. Until the issue is resolved, please dispatch through walk-in rentals on the ESL or reservations Create reservations using BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer credentials and Entity #. Please do not upload Backup contracts until the system is fully operational For further assistance, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
Oct 26, 2026, 21:13 UTC
monitoring
The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally. Please upload any BackupPOS contracts created during the incident at this time. If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
Oct 26, 2026, 21:24 UTC
resolved
The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally. Please upload any BackupPOS contracts created during the incident at this time. If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).

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