Critical incident

U-Haul System: Update - U-Haul Applications Restored

Affected: uhauldealer.com, RepairHub, CAF (Customer Action File), Reports, UBOX, Moving Help

Current status of U-Haul System: Partial outage — live U-Haul System status

Timeline

1. Nov 2, 2026, 12:29 UTC
   investigating
   We are currently investigating reports of multiple applications being unavailable, including: Customer Action File, Control numbers, Ubox Mobile and Uhaul dealer. locations should utilize BackupPOS to continue processing transactions where applicable. BackupPOS: https://backuppos.uhaul.net Login Instructions: Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer credentials and Entity #. Important: Please do not upload BackupPOS contracts until the affected systems are fully operational. Our teams are continuing to investigate these issues. We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
2. Nov 2, 2026, 12:47 UTC
   investigating
   We are currently investigating reports of multiple applications being unavailable, including: Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer. Dealers experiencing issues should log in directly to POS using the following link: https://pos.uhaul.net Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues. We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
3. Nov 2, 2026, 12:58 UTC
   investigating
   We are currently investigating reports of multiple applications being unavailable, including: Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer. Dealers experiencing issues should log in directly to POS using the following link: https://pos.uhaul.net Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues. U-Box Mobile users who need to access their To Do Lists can do so through the following navigation: U-Box Management Tool > Inventory > To Do List We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
4. Nov 2, 2026, 15:00 UTC
   investigating
   We are currently investigating reports of multiple applications being unavailable, including: Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer. The UhaulDealer site is currently unavailable. Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations: https://pos.uhaul.net Please use this direct link until the UhaulDealer site is restored. U-Box Mobile users who need to access their To Do Lists can do so through the following navigation: U-Box Management Tool > Inventory > To Do List We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
5. Nov 2, 2026, 19:02 UTC
   investigating
   We are currently investigating reports of multiple applications being unavailable, including: Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer. The UhaulDealer site is currently unavailable. Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations: https://pos.uhaul.net Please use this direct link until the UhaulDealer site is restored. U-Box Mobile users who need to access their To Do Lists can do so through the following navigation: U-Box Management Tool > Inventory > To Do List We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
6. Nov 3, 2026, 01:39 UTC
   investigating
   We are currently investigating reports of multiple applications being unavailable, including: Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer. The UhaulDealer site is currently unavailable. Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations: https://pos.uhaul.net Please use this direct link until the UhaulDealer site is restored. U-Box Mobile users who need to access their To Do Lists can do so through the following navigation: U-Box Management Tool > Inventory > To Do List We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. ------------------------------------------------------------------------------------------------
7. Nov 3, 2026, 05:40 UTC
   investigating
   We are continuing to investigate this issue.
8. Nov 3, 2026, 05:43 UTC
   investigating
   We are continuing to investigate this issue.
9. Nov 3, 2026, 05:46 UTC
   resolved
   All U-Haul applications have been restored and are now fully operational. Thank you for your patience and understanding while we worked to resolve the issue. Please import any BackupPOS contracts created during the incident at your next opportunity. We apologize for any inconvenience and appreciate your cooperation! If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).