Critical incident

U-Haul System: Resolved – Canada Centers Debit Payment Issues

Nov 3, 2026, 14:59 UTC

started

17:57 UTC

resolved

2 h 59 min

duration

Affected: Card Authorizations

Current status of U-Haul System: Partial outage — live U-Haul System status

Timeline

Nov 3, 2026, 14:59 UTC
investigating
We are currently investigating reports of Canada Centers being unable to process debit transactions. Please use a Credit card or Cash for payment until the issue is resolved. We will provide updates as more information becomes available.
Nov 3, 2026, 16:38 UTC
investigating
We are currently investigating reports of Canada Centers being unable to process debit transactions. Please use a Credit card or Cash for payment until the issue is resolved. We will provide updates as more information becomes available.
Nov 3, 2026, 16:42 UTC
investigating
Debit payments at Canada Centers are failing due to an update from our payment provider, Worldpay. Please use a credit card for payment in the meantime. Our team is working on a fix. There is currently no ETA for resolution. We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 2026, 17:32 UTC
monitoring
The issue affecting debit payments at Canada Centers has been resolved. We have corrected the file issue related to our third-party payment provider, Worldpay, and Centers can now resume processing debit payments as normal. If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 2026, 17:57 UTC
resolved
The issue affecting debit payments at Canada Centers has been resolved. We have corrected the file issue related to our third-party payment provider, Worldpay, and Centers can now resume processing debit payments as normal. If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.

Updates as published by U-Haul System (original).

Other services with incidents at the same time

This was part of a wider event: 18 services reported incidents within the hour.

Telnyx 15:52 UTC · Data Connectivity Issues IMSI1
Thomson Reuters Legal 15:50 UTC · Westlaw - Litigation Document Analyzer failures
Twilio 15:43 UTC · MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States
Sentry 15:40 UTC · Delays in spans and transactions processing
Cloudflare 15:38 UTC · Increased Durable Object Errors in the Dallas, TX US region
Aircall 15:30 UTC · Issues Making and Receiving Calls
Telnyx 15:24 UTC · Messaging Latency
Ivanti Cloud 15:19 UTC · IRW PRD - Intermittent Email Issues
HiBob 15:16 UTC · We’ve identified an issue with our DocuSign integration
Telnyx 15:12 UTC · Telnyx’s Support AI Assistant (TAIA) — Service interruption
Nfield 15:11 UTC · Slow CAPI sync and manager on a subset of domains in APac
Alchemy 15:03 UTC · Starknet Mainnet - elevated latency and errors in US East region
Sentry 14:57 UTC · Sentry.io dashboard and API is down
TeamViewer 14:56 UTC · License provider
RIPE NCC 14:55 UTC · Intermitted issues accessing Resource information in LIR Portal

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