Minor incident

Twilio: SMS Delivery Delays from Twilio to Cellcom Israel

Affected: SMS, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 26, 2026, 00:49 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 26, 2026, 00:51 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 26, 2026, 01:52 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 26, 2026, 03:57 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 26, 2026, 06:04 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
6. Oct 26, 2026, 08:04 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
7. Oct 26, 2026, 12:10 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
8. Oct 26, 2026, 14:47 UTC
   resolved
   The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.

Updates as published by Twilio (original).