No impact incident

GMO GlobalSign: Atlas Certificate Issuance (HVCA API) customer parsing issue

Affected: Certificate Issuance

Current status of GMO GlobalSign: Operational — live GMO GlobalSign status

Timeline

1. Oct 13, 2026, 15:17 UTC
   identified
   Following the Atlas Certificate Issuance (HVCA API) load balancer maintenance earlier today, some customers have reported issues processing HVCA API responses. This has been determined to be caused by an unintended modification to one of the HTTP response headers. We are working to revert this change as soon as possible. Note that certificate issuance is not affected.
2. Oct 13, 2026, 15:58 UTC
   monitoring
   The response header has been updated to match the exact format of the header which was returned prior to the maintenance.
3. Oct 14, 2026, 09:54 UTC
   resolved
   No further issues have been reported so this issue is now considered to be resolved.

Updates as published by GMO GlobalSign (original).