Minor incident

Twilio: WhatsApp Sandbox Sending Configuration Issues

Oct 26, 2026, 15:00 UTC

started

17:40 UTC

resolved

2 h 40 min

duration

Affected: WhatsApp Messaging

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 26, 2026, 15:00 UTC
investigating
Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 2026, 17:37 UTC
monitoring
Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 2026, 17:40 UTC
resolved
We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

Updates as published by Twilio (original).

This was part of a wider event: 13 services reported incidents within the hour.

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