Minor incident

Twilio: SMS Delivery Delays from Twilio to Telcel Mexico

Oct 25, 2026, 23:15 UTC

started

03:32 UTC

resolved October 26, 2026

4 h 17 min

duration

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 25, 2026, 23:15 UTC
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 2026, 00:16 UTC
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 2026, 01:25 UTC
monitoring
We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 2026, 03:32 UTC
resolved
The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.

Updates as published by Twilio (original).

This was part of a wider event: 27 services reported incidents within the hour.

Oracle NetSuite Service 00:00 UTC · _system_metadata:eyJ1cHRpbWUiOiI5OS45OSIsInJlcXVlc3RzX3NlcnZlZCI6Njg3NzA3NjY4OTc2fQo=
Recurly 22:31 UTC · Degraded Metrics for Recurly Engage