Minor incident

Twilio: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 25, 2026, 12:47 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 25, 2026, 13:45 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 25, 2026, 14:45 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 25, 2026, 16:46 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 25, 2026, 20:46 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
6. Oct 26, 2026, 04:53 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
7. Oct 26, 2026, 07:41 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
8. Oct 26, 2026, 08:41 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
9. Oct 26, 2026, 10:05 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
10. Oct 26, 2026, 11:09 UTC
    resolved
    The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.

Updates as published by Twilio (original).