OutageDB

Major incident

Lightspeed: Lightspeed Retail (S-Series) - BridgePay

Oct 6, 2026, 15:35 UTC
started
16:14 UTC
resolved
39 min
duration

Affected: Payments

Current status of Lightspeed: Operational — live Lightspeed status

Timeline

  1. Oct 6, 2026, 15:35 UTC
    investigating
    We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
  2. Oct 6, 2026, 15:53 UTC
    identified
    We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
  3. Oct 6, 2026, 15:59 UTC
    monitoring
    We have implemented a fix and will continue to monitor the situation.
  4. Oct 6, 2026, 16:14 UTC
    resolved
    The third-party partner has resolved the issue. Transactions are now being processed normally.

Updates as published by Lightspeed (original).

Other services with incidents at the same time

This was part of a wider event: 22 services reported incidents within the hour.

More Lightspeed incidents