Major incident

Ping Identity: PingOne services impacted

Affected: Administration API, Directory API, Directory API, Directory API, PingID Authenticator, PingID Authenticator, User Login, User Login, Australia Customer Admin Portal, User Login, Email OTP, User Login, User Login, AD Connect & Routing Service, Directory Login, Directory Login, Directory Login, PingID Authenticator, PingID SDK Server, PingID SDK Server, Notification Services, User Login API, User Login API, User Login API, Singapore Customer Admin Portal, User Login: API, User Login API, Administration Portal, Office365 Service, Office365 Service, Office365 Service, PingID App, PingID Server, Admin Login, Frankfurt Customer Admin Portal, Application Portal, Application Portal, Application Portal, Admin login, PingOne Dock, PingOne Dock, PingOne Dock, PingID Server, Admin Login, Logging and Subscription Service, Admin Login, Ireland Customer Admin Portal, Admin Login, PingOne Admin Console, PingOne Admin Console, OAuth Configuration Service, SCIM Provisioning, SCIM Provisioning, SCIM Provisioning, PingID Server, United States West Customer Admin Portal, DaVinci - Administration, DaVinci - Administration, PingOne Admin Console, PingOne Admin Console, PingOne Admin Console, Single Sign-on, DaVinci - Runtime, United States East Customer Admin Portal, DaVinci - Administration, DaVinci - Administration, DaVinci - Administration, Davinci - Runtime, PingOne MFA: API, DaVinci - Runtime, DaVinci - Runtime, DaVinci - Runtime, PingOne MFA: API, PingID SDK Server, PingOne MFA: API, PingOne MFA API, PingOne MFA, PingOne MFA: API, PingOne MFA, PingOne MFA, PingOne MFA, PingOne Protect, PingOne MFA, PingOne Protect, PingOne Protect, PingOne Protect, PingOne Verify, PingOne Protect, PingOne Verify, PingOne Verify, PingOne Verify, PingOne Credentials, PingOne Credentials, PingOne Credentials, PingOne Authorize - Administration, PingOne Verify, PingOne Credentials, PingOne Credentials, PingOne Authorize - Administration, PingOne Authorize - Administration, PingOne Authorize - Administration, PingOne Authorize - Administration, PingOne Authorize - Runtime, PingOne Authorize - Runtime, PingOne API Intelligence: Administration, PingOne Authorize - Runtime, PingOne Authorize - Runtime, PingOne Authorize - Runtime, PingOne API Intelligence: Administration, Webhook Event Subscriptions, Subscriptions (Webhooks), PingOne API Intelligence: API, Webhook Event Subscriptions, PingOne API Intelligence: API, Webhook Event Subscriptions, PingOne LDAP Gateway, PingOne LDAP Gateway, PingOne LDAP Gateway, Webhook Event Subscriptions, PingOne LDAP Gateway, Admin Console Dashboards, Admin Console Dashboards, Admin Console Dashboards, PingOne LDAP Gateway, Application Portal, Application Portal, PingOne Recognize, PingOne Recognize, PingOne Recognize, Admin Console Dashboards, Admin Console Dashboards, PingOne Recognize, PingOne Recognize

Current status of Ping Identity: Under maintenance — live Ping Identity status

Timeline

1. Oct 6, 2026, 16:29 UTC
   investigating
   Ping Identity is aware of an issue impacting PingOne in all geographies. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
2. Oct 6, 2026, 16:50 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
3. Oct 6, 2026, 17:30 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
4. Oct 6, 2026, 17:45 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
5. Oct 6, 2026, 17:57 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. **The US geography has recovered and is under monitoring ** We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
6. Oct 6, 2026, 17:58 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. **The US geography has recovered and is under monitoring ** We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
7. Oct 6, 2026, 18:16 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. **The US geography has recovered and is under monitoring ** ** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
8. Oct 6, 2026, 18:36 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. ** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** ** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** ** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
9. Oct 6, 2026, 18:54 UTC
   identified
   Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are continuing to work on restoration of services. ** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** ** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** ** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
10. Oct 6, 2026, 19:13 UTC
    identified
    Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are finalizing work on restoration of services. ** We continue to see recovery on all services, all geographies ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
11. Oct 6, 2026, 19:32 UTC
    monitoring
    A fix has been implemented, services continue to move into a healthy state and we are monitoring closely to ensure full recovery. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
12. Oct 6, 2026, 19:58 UTC
    monitoring
    A fix has been implemented and we are monitoring closely to confirm full recovery across all impacted services and geographies. ** Users may observe some residual impact with PingOne Protect in the CA geography as systems continue to recover. ** For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
13. Oct 6, 2026, 20:13 UTC
    monitoring
    Remediation work has completed and we are monitoring closely to confirm full recovery across all impacted services and geographies. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
14. Oct 6, 2026, 20:29 UTC
    resolved
    This incident has been resolved; services in all geographies have been recovered for the past 60+ minutes. If you would like to receive the Root Cause Analysis when it becomes available, please submit a support ticket with your request. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Updates as published by Ping Identity (original).