Critical incident

Keller Cloud: SSO Authenticator Outage causing access issues with Command, Command MC & Consumer

Affected: Command, KW.com, Command System, CommandMC

Current status of Keller Cloud: Operational — live Keller Cloud status

Timeline

1. Oct 6, 2026, 16:33 UTC
   investigating
   We are currently investigating an issue occurring with our SSO Authenticator that is causing problems accessing Command and related areas.
2. Oct 6, 2026, 16:36 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 6, 2026, 16:38 UTC
   investigating
   We are continuing to investigate this issue.
4. Oct 6, 2026, 16:55 UTC
   identified
   Our SSO Service provider has identified the root cause impacting login abilities. They are working towards a fix ASAP. We will post an update as soon as we have any additional information. For additional information, please see our KW Status page at status.kw.com. We truly appreciate your patience as we navigate this service disruption. - The KWRI Tech Team
5. Oct 6, 2026, 18:04 UTC
   resolved
   An incident with our SSO provider that may have affected your Command, Command MC, and Consumer account access has been resolved. For additional information, please see our KW Status page at status.kw.com. Thank you again for your patience while service was restored. - The KWRI Tech Team

Updates as published by Keller Cloud (original).