Major incident

SU ITS: AT&T Cellular Service Disruption

Affected: JMA Wireless

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

1. Sep 10, 2026, 13:15 UTC
   identified
   AT&T is experiencing an outage routing to the campus's private cellular environment. The campus equipment that boosts AT&T indoor coverage has lost its connection to AT&T, so we've temporarily disabled it while we work with them on recovery. AT&T service should remain available; however, customers may have weak or no indoor signal in some buildings. Other carriers are not affected. Campus Wi-Fi is available. 911 calls will use AT&T's outdoor network where signal exists. If you can't get a signal, use a landline or another phone.
2. Sep 10, 2026, 16:24 UTC
   resolved
   AT&T has fully recovered their systems and JMA has brought everything back online at campus. They are seeing traffic again and everything looks good. Thank you all for your patience and understanding.

Updates as published by SU ITS (original).