Major incident
SU ITS: Webex Contact Center Issues
Sep 21, 2026, 14:49 UTC
started
15:53 UTC
resolved
1 h 04 min
duration
Affected: VoIP Call Centers
Current status of SU ITS: Minor issues — live SU ITS status
Timeline
- Sep 21, 2026, 14:49 UTCinvestigatingTelecommunications is aware of issues signing in and connecting to Webex Contact Center and is currently investigating.
- Sep 21, 2026, 15:53 UTCresolvedThe issues affecting Cisco Contact Center have been resolved by the vendor.
Updates as published by SU ITS (original).
Other services with incidents at the same time
This was part of a wider event: 12 services reported incidents within the hour.
- GoCardless 15:28 UTC · Delayed BACS reports
- Netlify 15:12 UTC · Errors accessing Netlify-hosted sites
- Circle 15:08 UTC · Circle CCTP Testnet - Delays/Degraded Performance
- Pitt Digital Systems 15:07 UTC · RESOLVED: Vendor Issue Affecting Phone Calls to Technology Help Desk
- Ivanti Cloud 14:46 UTC · IAZ PRD - Tenants are not accessible
- SMTP2GO 14:02 UTC · "Activity" Reporting Delay
More SU ITS incidents
- October 26, 2026 REDcap Outage
- October 22, 2026 Atlassian Rovo Intermittent Connection Errors
- October 21, 2026 WeVideo/PlayPosit Outage
- October 21, 2026 Orange Tracker - Project Sidebar Loading Degradation
- October 13, 2026 Listserv Service Disruption
- October 1, 2026 Authentication Issues on vCenter