Major incident

SU ITS: OrangeNow mobile application is currently experiencing connectivity issues

Affected: OrangeNow

Current status of SU ITS: Minor issues — live SU ITS status

Timeline

1. Aug 24, 2026, 14:04 UTC
   investigating
   ITS is investigating the issue and working with the vendor on a resolution.
2. Aug 24, 2026, 14:57 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Aug 24, 2026, 15:14 UTC
   resolved
   The vendor has corrected an issue within their caching layer and the issue is resolved.

Updates as published by SU ITS (original).