Major incident
SU ITS: Issue with Blackboard Course Enrollments
Aug 24, 2026, 17:21 UTC
started
23:32 UTC
resolved
6 h 11 min
duration
Affected: Blackboard
Current status of SU ITS: Minor issues — live SU ITS status
Timeline
- Aug 24, 2026, 17:21 UTCidentifiedITS is aware of an issue with student enrollments in Blackboard courses — in some cases students are no longer appearing there. We are in the process of implementing a fix. Once the enrollment is restored all of the student data previously associated with their account will re-appear in the course.
- Aug 24, 2026, 19:07 UTCidentifiedWe are continuing to work on a fix for this issue.
- Aug 24, 2026, 23:32 UTCresolvedBlackboard course enrollments have been restored as of 4:45 pm on Monday, August 24th.
Updates as published by SU ITS (original).
Other services with incidents at the same time
This was part of a wider event: 12 services reported incidents within the hour.
- PaperCut Software 17:46 UTC · PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF
- DigitalOcean 17:14 UTC · Cloud Control Panel and API
- Snowflake 16:22 UTC · INC20000173
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