OutageDB

Major incident

Punchh: 3rd Party Vendor Outage - Business/Admin Emails

Sep 1, 2026, 15:47 UTC
started
13:03 UTC
resolved September 2, 2026
21 h 16 min
duration

Current status of Punchh: Operational — live Punchh status

Timeline

  1. Sep 1, 2026, 15:47 UTC
    investigating
    Due to a 3rd party vendor outage, functionality related to Business and Admin emails (such as Data Exports) are failing to complete successfully. No observed impact to customer email delivery. Business and Admin Emails Failing to send: - Functionality related to Business and Admin emails, such as Data Exports - No impact to customer email delivery
  2. Sep 1, 2026, 21:00 UTC
    identified
    The issue has been identified and a fix is being implemented.
  3. Sep 1, 2026, 21:00 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  4. Sep 2, 2026, 13:03 UTC
    resolved
    This incident has been resolved.

Updates as published by Punchh (original).

Other services with incidents at the same time

This was part of a wider event: 74 services reported incidents within the hour.

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