Major incident

Contentstack: Contentstack – Azure EU – Publishing and Webhook Delays

Affected: Content Management API, Webhook Dispatcher

Current status of Contentstack: Operational — live Contentstack status

Timeline

1. Sep 1, 2026, 16:20 UTC
   investigating
   We are currently investigating an issue affecting content publishing and webhook delivery in the Azure EU region. During this time, users may experience delays when publishing content and in webhook delivery. Content delivery of already-published content remains unaffected, and other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].
2. Sep 1, 2026, 16:29 UTC
   identified
   The root cause of the issue affecting content publishing and webhook delivery in the Azure EU region has been identified. Our engineering team is currently implementing a fix to restore normal service. Content delivery of already-published content remains unaffected, and other regions remain unaffected. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].
3. Sep 1, 2026, 16:57 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 1, 2026, 17:01 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Sep 1, 2026, 17:11 UTC
   resolved
   This incident has been resolved.

Updates as published by Contentstack (original).