Critical incident

Punchh: Punchh Platform Outage

Current status of Punchh: Operational — live Punchh status

Timeline

1. Jul 1, 2026, 06:03 UTC
   investigating
   We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible. Customer Impact: • Inability to access the platform • Disruption in service functionalities • Potential delays in data processing and reporting We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress. Thank you for your understanding and continued support.
2. Jul 1, 2026, 06:06 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 1, 2026, 06:16 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 1, 2026, 06:17 UTC
   resolved
   Between 06:00 UTC and 06:17 UTC, some users may have experienced slow response times or brief unavailability due to a scheduled database maintenance task that took longer than expected. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience this may have caused.

Updates as published by Punchh (original).