Major incident

Punchh: Mass Gifting Campaign notifications - Delayed delivery

Current status of Punchh: Operational — live Punchh status

Timeline

1. Jul 22, 2026, 19:17 UTC
   investigating
   During the impacted period, Emails and Push Notifications associated with Mass Gifting Campaigns were delayed significantly. - At this time we are seeing recovery for the associated services. - Notifications (Email, Push) are retrying and will be sent shortly. During the impacted period, Emails and Push Notifications associated with Mass Gifting Campaigns were delayed significantly.
2. Jul 22, 2026, 19:20 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jul 22, 2026, 21:53 UTC
   resolved
   This incident has been resolved.

Updates as published by Punchh (original).