Punchh outage history and status
Is Punchh down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
98.83%
uptime, 90 days
5
incidents, 90 days
2 h 13 min
median time to fix
Oct 20, 2026
last incident
Punchh components
Partners
- AWS Operational
- Cloudflare Operational
- Databricks Operational
- Cloudinary Operational
- Tableau Operational
- Sendgrid Operational
- Mandrill Operational
- Twilio Operational
- Confluent Cloud Operational
Background Processes
- Campaigns Operational
- Data Exports Operational
- Event Webhooks Operational
- Segments Operational
- Internal Data Sync Operational
- Data Pipelines Operational
Web Components
- Punchh API Operational
- Authentication API Operational
- Management Dashboard Operational
- POS API Operational
- Webhook API Operational
- POS DataSink API Operational
- Punchh POS Control Center Operational
Punchh outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 20, 2026, 16:22 UTC | 3rd Party Vendor Outage - Business/Admin Emails (Data Exports) | Major | 2 h 13 min |
| Sep 25, 2026, 12:04 UTC | Punchh Platform Outage Punchh API, Campaigns, Management Dashboard | Critical | 1 h 52 min |
| Sep 11, 2026, 14:54 UTC | Staggered Start campaigns delivering later than scheduled Campaigns | Minor | 13 days 23 h |
| Sep 1, 2026, 15:47 UTC | 3rd Party Vendor Outage - Business/Admin Emails | Major | 21 h 16 min |
| Aug 31, 2026, 13:16 UTC | Punchh Platform Campaign Processing Failures | Major | 2 min |
| Jul 22, 2026, 19:17 UTC | Mass Gifting Campaign notifications - Delayed delivery | Major | 2 h 36 min |
| Jul 1, 2026, 06:03 UTC | Punchh Platform Outage | Critical | 14 min |
| Jun 25, 2026, 18:55 UTC | Punchh Partial Platform Outage | Major | 53 min |
| May 8, 2026, 01:15 UTC | Punchh Platform Service Regression - High Error Rates in APIs | Major | 26 h 09 min |
| Apr 27, 2026, 18:41 UTC | Punchh Platform Campaign Processing Delays | Major | 49 min |
| Mar 30, 2026, 11:30 UTC | Punchh Platform Outage | Critical | 4 h 51 min |
| Mar 24, 2026, 17:44 UTC | Notifications API returning incorrect ID format | Minor | 44 h 59 min |
| Mar 19, 2026, 11:32 UTC | Punchh Platform Campaign Processing Delays | Minor | 12 h 03 min |
| Feb 25, 2026, 22:35 UTC | Punchh Platform Report Syncing Delays Internal Data Sync | Minor | 15 h 17 min |
| Feb 25, 2026, 17:42 UTC | Punchh Platform Outage | Major | 4 h 47 min |
| Jan 2, 2026, 14:39 UTC | Punchh Platform Degraded Performance | Critical | <1 min |
| Dec 29, 2025, 19:05 UTC | Punchh Platform Outage | Critical | 21 min |
| Dec 23, 2025, 07:32 UTC | Data Syncing Delays In Internal data sources | Minor | <1 min |
| Dec 22, 2025, 16:51 UTC | Punchh Platform Outage | Critical | 6 days 22 h |
| Dec 21, 2025, 19:59 UTC | Gifting/Notification Failures on Post-Checkin and Referral Campaigns | Major | 8 h 09 min |
| Dec 17, 2025, 18:00 UTC | Punchh Platform Outage | No impact | 4 h |
| Dec 17, 2025, 11:00 UTC | Database Replication Delay Campaigns, Internal Data Sync | Major | 7 h 15 min |
| Dec 5, 2025, 09:17 UTC | Punchh Platform Outage | Critical | 1 h 08 min |
| Nov 18, 2025, 14:13 UTC | Punchh Platform Outage | Critical | 3 h 50 min |
| Oct 20, 2025, 08:15 UTC | Punchh Platform Partial Outage - High Error Rates in APIs | Major | 16 h 41 min |
50 incidents in our archive since January 25, 2025.
When and where Punchh fails
By weekday
Most incidents start on Wed.
- Mon11
- Tue9
- Wed12
- Thu6
- Fri8
- Sat2
- Sun2
Most affected, last 12 months
- Campaigns3
- Internal Data Sync2
- Management Dashboard1
- Punchh API1
When Punchh went down with others
- Oct 20, 2026, 15:25 UTC 20 services reported incidents within the hour
- Sep 11, 2026, 13:38 UTC 22 services reported incidents within the hour
- Sep 1, 2026, 13:31 UTC 74 services reported incidents within the hour
- May 7, 2026, 23:43 UTC 61 services reported incidents within the hour
- Dec 5, 2025, 08:45 UTC 88 services reported incidents within the hour
Scheduled maintenance
- Oct 27, 2026, 06:30 UTC Infrastructure Maintenance - No Downtime Expected
Other marketing & crm services
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- Up Apxor Services 100% · 90 d
- Up Attentive 100% · 90 d
- Up Awin Service 100% · 90 d
FAQ
- Is Punchh down right now?
- At our last check Punchh's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Punchh go down?
- Punchh reported 5 incidents in the last 90 days (4 major or critical), with 1,522 minutes of major outage: 98.83% uptime.
- When was the last Punchh outage?
- The latest reported incident started on Oct 20, 2026, 16:22 UTC: "3rd Party Vendor Outage - Business/Admin Emails (Data Exports)", resolved after 2 h 13 min.
- How long do Punchh outages last?
- Half of Punchh's incidents in the last 90 days were resolved within 2 h 13 min.
Source: Punchh official status page · RSS of Punchh incidents · status badge for your site