OutageDB

Major incident

Grafana Cloud: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

Oct 23, 2026, 09:31 UTC
started
10:16 UTC
resolved
45 min
duration

Affected: AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2: Ingestion

Current status of Grafana Cloud: Operational — live Grafana Cloud status

Timeline

  1. Oct 23, 2026, 09:31 UTC
    investigating
    We are investigating elevated latency and intermittent errors when ingesting traces for Grafana Cloud Traces in AWS Germany. Customers may see delayed trace ingestion and failed trace writes. Next update by 10:30 UTC.
  2. Oct 23, 2026, 10:16 UTC
    resolved
    Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

Updates as published by Grafana Cloud (original).

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This was part of a wider event: 109 services reported incidents within the hour.

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