Major incident

Topaz Labs: Website 522 Errors

Sep 1, 2026, 15:11 UTC

started

16:27 UTC

resolved

1 h 16 min

duration

Affected: Accounts, Authorization and Billing Services, Image API, Video API, Store

Current status of Topaz Labs: Operational — live Topaz Labs status

Timeline

Sep 1, 2026, 15:11 UTC
identified
An issue at an upstream hosting provider is resulting in 522 errors for some pages.
Sep 1, 2026, 15:14 UTC
identified
We have identified additional services affected by the outage. The upstream provider is continuing to investigate.
Sep 1, 2026, 16:03 UTC
monitoring
Our upstream provider is reporting service recovery. We are continuing to monitor this incident.
Sep 1, 2026, 16:27 UTC
resolved
This incident has been resolved.

Updates as published by Topaz Labs (original).

This was part of a wider event: 74 services reported incidents within the hour.

Doctolib 16:05 UTC · Financial OS is partially down
LiveRamp External 15:53 UTC · Incident Resolved for Public API - Segments API via Grafana
Auth0 15:50 UTC · Elevated Error Rates on Multiple Cloud Environments
Punchh 15:47 UTC · 3rd Party Vendor Outage - Business/Admin Emails
Mews 15:38 UTC · Italian Fiscal Printer Commands Failing in Mews Connector (Windows)
Sourcegraph 15:34 UTC · Sign-in and authentication errors
imgix 15:30 UTC · Increased errors for new render requests
Dialpad 15:25 UTC · Partial service disruption
EBSCO 15:25 UTC · Service Issue Reported – EBSCO System error when accessing persistent links
Gorgias 15:19 UTC · Cloud service provider network incident may affect a subset of Gorgias Customers
Fullstory 15:19 UTC · Multiple Fullstory Services Unavailable (NA1 Data Center)
Elastic Cloud (Public) 15:18 UTC · Issue impacting services running in GCP us-central1
LiveRamp External 15:14 UTC · Incident Resolved for Analytics Environment - Save Segments and Audiences to Customer Profiles via Grafana
Pantheon Operations 15:14 UTC · Dashboard Outage
LiveRamp External 15:06 UTC · Incident Resolved for Public API - Distribution API via Grafana