OutageDB

Minor incident

Genetec Cloud Products: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications East US 2

Sep 30, 2026, 14:48 UTC
started
15:16 UTC
resolved
28 min
duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

  1. Sep 30, 2026, 14:48 UTC
    investigating
    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) East US 2. We are working on it. We apologize for any inconvenience this may cause.
  2. Sep 30, 2026, 15:03 UTC
    monitoring
    We have applied a mitigation and are currently monitoring the results.
  3. Sep 30, 2026, 15:16 UTC
    resolved
    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Updates as published by Genetec Cloud Products.

Other services with incidents at the same time

This was part of a wider event: 18 services reported incidents within the hour.

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