Minor incident

Genetec Cloud Products: Potential issue affecting Genetec Cloud Products / Security Center SaaS → Device management (enrollment and device configuration) West Europe

Oct 6, 2026, 10:53 UTC

started

13:41 UTC

resolved

2 h 48 min

duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

Oct 6, 2026, 09:50 UTC
investigating
We’re investigating reports of a potential issue affecting Security Center SaaS Device management web page in West Europe. We are working on it. We apologize for any inconvenience this may cause.
Oct 6, 2026, 12:22 UTC
monitoring
A fix has been deployed. The service functionality has been restored. We are monitoring the situation.
Oct 6, 2026, 13:41 UTC
resolved
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Updates as published by Genetec Cloud Products.

This was part of a wider event: 18 services reported incidents within the hour.

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AssemblyAI 10:30 UTC · Rejected Sessions on US Endpoint for Universal-3.6 Pro Realtime Model
ElevenLabs 10:28 UTC · EU Agents disruption in SIP calls
IXOPAY 10:23 UTC · Intermittent issues with AI Payments Intelligence Portal
Scaleway 10:01 UTC · [Support] Call Handling Delays