Minor incident
Genetec Cloud Products: Potential issue affecting Security Center SaaS Investigation in US
Oct 9, 2026, 05:09 UTC
started
08:05 UTC
resolved
2 h 56 min
duration
Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status
Timeline
- Oct 9, 2026, 05:09 UTCinvestigatingWe’re investigating reports of a potential issue affecting Security Center SaaS Investigation in the US region. We are working on it. We apologize for any inconvenience this may cause.
- Oct 9, 2026, 08:05 UTCresolvedWe are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Updates as published by Genetec Cloud Products.
Other services with incidents at the same time
This was part of a wider event: 18 services reported incidents within the hour.
- Worldpay 06:04 UTC · INC0682285 - We are investigating potential issues with Portals & Reporting
- Mercado Pago 05:01 UTC · Online Payments – Payments Anomaly (MLC)
- Ledger 04:43 UTC · Kaspa (KAS) Mainnet Degraded Service
More Genetec Cloud Products incidents
- October 22, 2026 Clearance facing issues with download/uploads of evidences
- October 21, 2026 Clearance Upload and Download fails intermittently
- October 21, 2026 ClearID facing issues with plugin version 3.0.1153 - Command processing
- October 20, 2026 Clearance - Services Unavailable
- October 19, 2026 The SC SaaS Portal is experiencing degraded availability on East US
- October 13, 2026 Potential issue affecting SC SaaS Device Management US