Minor incident
Genetec Cloud Products: Potential issue affecting newly added intercoms/speakers in Security Center SaaS
Oct 5, 2026, 20:34 UTC
started
21:57 UTC
resolved
1 h 23 min
duration
Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status
Timeline
- Oct 5, 2026, 20:34 UTCinvestigatingWe are investigating reports of an issue affecting intercoms and speakers that were added during the incident period. Our team is actively working to identify the cause and restore normal functionality. We apologize for any inconvenience this may cause.
- Oct 5, 2026, 21:04 UTCidentifiedWe have identified the issue, we are working on it.
- Oct 5, 2026, 21:28 UTCmonitoringWe have applied a mitigation and are currently monitoring the results.
- Oct 5, 2026, 21:57 UTCresolvedWe are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Updates as published by Genetec Cloud Products.
Other services with incidents at the same time
This was part of a wider event: 18 services reported incidents within the hour.
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- JWX 19:50 UTC · Elevated errors on Direct Uploads affecting Instant Live
- mux 19:44 UTC · Elevated errors on Direct Uploads
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