Critical incident

Doctolib: Doctolib Support is not available

Sep 16, 2026, 08:47 UTC

started

12:32 UTC

resolved

3 h 45 min

duration

Affected: Support Doctolib

Current status of Doctolib: Operational — live Doctolib status

Timeline

Sep 16, 2026, 08:47 UTC
investigating
We are currently investigating this issue.
Sep 16, 2026, 09:06 UTC
identified
The issue has been identified and a fix is being implemented.
Sep 16, 2026, 09:17 UTC
identified
We are continuing to work on a fix for this issue.
Sep 16, 2026, 09:53 UTC
identified
We are continuing to work on a fix for this issue.
Sep 16, 2026, 11:36 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Sep 16, 2026, 12:32 UTC
resolved
This incident has been resolved.

Updates as published by Doctolib (original).

This was part of a wider event: 47 services reported incidents within the hour.

Matterport 09:43 UTC · Intermittent Issues with Support Case Submission and Phone Support
DigiCert 09:40 UTC · DigiCert Alert - Chat & Email Third-Party Service Issue
Braze 09:17 UTC · Braze Support Services Outage
BigCommerce 09:15 UTC · Contact Center System Outage
Kaseya 09:06 UTC · [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
MongoDB Cloud 09:06 UTC · Support Portal Outage
Xero 08:49 UTC · Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
GMO GlobalSign 08:48 UTC · Intermittent unavailability of Atlas portal
Sage 08:47 UTC · 3rd Party Provider Salesforce Platform – Partial Outage
Lovable 08:42 UTC · Previews and builds failing to start
Supabase 08:10 UTC · Auth Service Outage