Critical incident

Sage: 3rd Party Provider Salesforce Platform – Partial Outage

Sep 16, 2026, 08:47 UTC

started

11:51 UTC

resolved

3 h 04 min

duration

Affected: Cloud Services

Current status of Sage: Minor issues — live Sage status

Timeline

Sep 16, 2026, 08:47 UTC
investigating
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.
Sep 16, 2026, 11:51 UTC
resolved
This incident has been resolved.

Updates as published by Sage (original).

This was part of a wider event: 47 services reported incidents within the hour.

Matterport 09:43 UTC · Intermittent Issues with Support Case Submission and Phone Support
DigiCert 09:40 UTC · DigiCert Alert - Chat & Email Third-Party Service Issue
Braze 09:17 UTC · Braze Support Services Outage
BigCommerce 09:15 UTC · Contact Center System Outage
Kaseya 09:06 UTC · [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
MongoDB Cloud 09:06 UTC · Support Portal Outage
Xero 08:49 UTC · Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
GMO GlobalSign 08:48 UTC · Intermittent unavailability of Atlas portal
Doctolib 08:47 UTC · Doctolib Support is not available
Lovable 08:42 UTC · Previews and builds failing to start
Supabase 08:10 UTC · Auth Service Outage